Returns

Our Return Policy

Customised products include any products that are configured, personalized, or inscribed; for example, engravings, stamps, monograms, embroidery, embossing, etching, carving or printing.

To file a claim for these items please note the following:

• You must contact Villa Toiletries within 14 days of receipt 

• If the item contains personal configuration, inscription, or design on these products, Villa Toiletries is not required to accept returns or exchanges unless the products are damaged or defective upon arrival or materially different from what was ordered.